In the unlikely event that a Ryco product is found to be defective due to defects in material and/or workmanship, we will replace it for you free of charge (subject to conditions).
What is covered by this replacement guarantee?
In addition to your rights under the New Zealand Consumer Guarantees Act 1993, RYCO GROUP provides a LIMITED REPLACEMENT GUARANTEE for RYCO products that expires either 1 YEAR after the installation of the product or upon the expiration of the service interval recommended by the original equipment manufacturer for the vehicle/engine (whichever comes first). During this replacement guarantee period if any engine or equipment is damaged as a result of the use of a proven defective RYCO product, RYCO GROUP will replace the defective Ryco product free of charge and pay to restore the engine or equipment to a condition equivalent to the state of the engine or equipment immediately prior to the damage. Consequential damage claims will not be covered by this replacement guarantee.
Conditions of this replacement guarantee
This replacement guarantee covers product fitted to vehicles in original condition and installed in accordance with current published vehicle listings. This replacement guarantee does not apply to product that:
How to make a claim
To make a replacement guarantee claim you should:
RYCO GROUP may request that you deliver the defective RYCO product to RYCO GROUP for examination. RYCO GROUP will reimburse you for your reasonable delivery costs if RYCO GROUP approves your claim.
RYCO GROUP Customer Service can be contacted directly on free call 0800 838 222 between 8am and 5pm Monday to Friday or by email at firstname.lastname@example.org
It may be necessary for RYCO GROUP to inspect any engine damage. Contact must be made with RYCO GROUP to discuss the defective Ryco product before any repairs are carried out.
RYCO GROUP will undertake the following actions (if and when required)
This replacement guarantee is given by RYCO GROUP
Business Address: 626A Rosebank Road, Avondale Auckland, New Zealand 1026
Free Call Phone: 0800 838 222
Our goods also come with guarantees that cannot be excluded under the New Zealand Consumer Guarantees Act 1993. The benefits given to you by this replacement guarantee are in addition to the rights you may have as a consumer under the Consumer Guarantees Act 1993.